Support Policy for Be You Social App

Last Updated: [11-20-2024]

Introduction

Welcome to Be You Social! Our mission is to create an inclusive and empowering community for everyone. We are dedicated to providing excellent support to our users. This Support Policy outlines the resources available to you, how to contact us, and what to expect from our support team.

Support Channels

You can reach our support team through the following channels:

- Email Support: For any questions, concerns, or feedback, please reach out to us at support@beyousocial.app Our support team aims to respond to all inquiries within 24-48 hours.

- In-App Support: Access our help center directly within the app by navigating to the "Help" or "Support" section. Here, you can find FAQs, guides, and troubleshooting tips.

- Social Media: Follow us on our official social media channels for updates, tips, and community engagement. You can find us on .

Support Hours

Our support team is available to assist you during the following hours:

- Monday to Friday: 10:00 AM - 11:00 PM (Central Time )

- Saturday and Sunday: Closed
Please note that responses may be delayed during holidays or outside of support hours.

Types of Support Available

We provide support for the following issues:

- Account Issues: Assistance with account creation, login problems, and account recovery.
- Technical Support: Help with app functionality, performance issues, and bugs.
- Marketplace Queries: Questions related to buying, selling, or using the marketplace features.
- Content Guidelines: Clarifications on community guidelines, content moderation, and reporting issues.
- General Inquiries: Any other questions or feedback regarding the app.

User Responsibilities

To ensure a smooth support experience, we ask our users to:
- Account Issues: Assistance with account creation, login problems, and account recovery. - Technical Support: Help with app functionality, performance issues, and bugs. - Marketplace Queries: Questions related to buying, selling, or using the marketplace features. - Content Guidelines: Clarifications on community guidelines, content moderation, and reporting issues. - General Inquiries: Any other questions or feedback regarding the app.

Privacy and Data Security

We take your privacy seriously. Any personal information you share with us while seeking support will be handled in accordance with our Privacy Policy. We will not share your information with third parties without your consent, except as required by law.

Updates to Support Policy

We may update this Support Policy from time to time. Any changes will be reflected on this page, and the updated date will be noted at the top. We encourage users to review this policy periodically

Contact Us

If you have any questions about this Support Policy or need assistance, please contact us at support@beyousocial.app